7 Days DOA Product Guarantee
If one or more of the items you received are damaged, different, or not working, you will be protected by this Guarantee. Please contact us at service@kneats.com for Return Material Authorization within 7 days of the order being received.
After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.
30 Days No Reason Return
If you are not satisfied with your purchase and the product is still in brand new condition with the original packaging, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
Please contact us at servcie@kneats.com for Return Material Authorization within 30 days of the order being received.
Note：Apparel Items such as tights/T-shirts/underwares are not covered by this guarantee due to hygiene considerations. If you need help, you can check the Apparel Return Process below or email service@kneats.com
Apparel Return Policy
Returnable Items
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
1. Faulty items damaged/broken or stained upon arrival.
2. Items received in the incorrect size/color.
3. Unwashed, unworn, and unused item(s) that have not met your expectations within 30 days of receiving.
Non-Returnable Items
We will not accept returns in the following conditions:
1. Items outside the 30 days warranty time-frame.
2. Washed, worn, used, or misused items.
3. Items under the following categories: Swimwear, Underwear, Lingerie, and Earrings. These items are not covered by the warranty for hygiene reasons.
Sizing issues
In the apparel industry, there are slight size differences between brands and manufacturers. It is important you check the size chart and size conversion chart on the product before ordering.
If we have shipped you the wrong size by mistake, we will either refund you in full or send you an item with an alternative size (if applicable).
If you chose the wrong size, we will offer an exchange or refund for you, but please note that shipping costs to return the items are at your expense.
