We want you to feel awesome about your Kneats.com shopping experience. We handle returns and exchanges on a case-by-case scenario with the objective of making our customers satisfied with their purchase from us.
Returns & Exchange Period
We gladly accepts returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase.
For hardware purchases, each product purchased directly from our website comes with a 30-DayWarranty from the time of purchase.
In order to be eligible for service under warranty, you must initiate a returns process by contacting us within 30 days of the package delivery. The 30-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.
All "Dead on Arrivals" (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.
If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at Service@kneats.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.
Return Shipping Costs
In regards to the cost of shipment for returns, customer are responsible for the costs to ship the items back to us. Once we receive the items and approve the return, we will bear the shipping costs for the replacement items or issue the payments of the product if it is for a refund.
Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. kneats.com is not responsible for refunds to a Prepaid Card in the event the cardholder no longer has possession of.
Clearance / Giveaway / Promotional / Mystery Products
Due to the nature of these products they are not covered by warranty and cannot be exchanged or refunded.